- Your cart is empty
- Continue shopping
A customer on blood-pressure medication asks about a new supplement. Another wants a vitamin for symptoms that really need a doctor. This track trains pharmacy graduates to answer those questions safely and honestly: listen carefully, check safety and interactions, know when to refer, and explain it all in words anyone can follow.
Experience: Fresh graduates, no prior work experience required
Why this role mattersBeseha customers buy supplements and personal care products without ever meeting a pharmacist face to face, so a chat or a call is often the most important safety checkpoint in their journey. You will help turn an online store into a trusted, educational source of health guidance in Egypt, which is the heart of what Beseha stands for.
What you will do and learn
- Answer customer questions by chat, phone and WhatsApp so people choose the right product, or learn that a product isn't right for them.
- Ask clarifying questions about medications, health conditions, pregnancy and breastfeeding before any recommendation, so customer safety always comes first.
- Check potential supplement-drug interactions using trusted references, and record the source for every case.
- Refer customers to a doctor clearly and kindly when warning signs appear, rather than suggesting a product that could delay a diagnosis.
- Turn product information and directions for use into short, accurate written replies that any customer can understand.
- Spot recurring questions and share them with the content team to improve product pages and health-guide articles.
- Log consultations and notes in an organised way so the team can learn from them and measure consultation quality.
What we need
- Bachelor's degree in Pharmacy or Clinical Pharmacy, recently completed or about to be completed.
- Ability to write a clear, simple reply in Arabic for a customer with no medical background.
- Basic understanding of pharmacology and drug interactions from your studies.
- Good reading comprehension of English scientific references and drug leaflets.
- Available to train on site with the team in New Cairo.
Nice to have
- A summer or practical training placement in a community or hospital pharmacy.
- Experience writing educational health content, even on a personal account or in a student activity.
- Interest in sports nutrition or skincare products.
- Hands-on use of interaction references such as Medscape, Drugs.com or Lexicomp.
Programme stages
- Learnbuild a solid grounding in the most requested supplements, core safety rules and common interactions, red flags that call for a doctor, and Beseha's way of answering customers and writing health information.
- Apply with a mentoranswer real customer questions under the supervision of a licensed pharmacist who reviews and comments on every reply, until your answers are consistently safe, accurate and clear.
- Build a small projectcreate one practical piece of work and present it to the team, such as a plain-language referral red-flags guide, a reply template for a frequent question, or an educational article ready for pharmacist review.
Where this can lead
- Consultant or customer-care pharmacist in e-commerce or digital health
- Health content writer or medical reviewer for consumer health education
- Category or product specialist in supplements, sports nutrition or personal care
Know someone who fits this role?
Make a referral link with your name and send it. Anyone who applies from it is recorded as coming from you.
About Beseha
Beseha is building a healthier Egypt: pharmacist-reviewed products, reliable health information, and a service that respects people. We look for different people to grow with us and grow that impact. Read our mission
