Online Pharmacist – Consultation & Sales

What you will do

• Answer customer questions on WhatsApp, phone and live chat quickly and accurately, so every customer gets a clear, evidence-based answer they can rely on.
• Ask the right questions about symptoms, current medications, pregnancy, breastfeeding and chronic conditions, so you understand the real need before suggesting anything.
• Recommend the most suitable product from Beseha's catalogue and explain dosage, use, warnings and drug interactions, so customers use it safely.
• Refer customers to a doctor clearly and kindly whenever their symptoms or situation call for it, even when that means no sale.
• Tell customers honestly when a product won't meet the expectations they have, so their trust in Beseha lasts beyond one order.
• Document conversations and recommendations in our systems, so any colleague can pick up with a customer without starting over.
• Collect recurring questions and common misconceptions and share them with the content team, so they become health guides on the blog and app.
• Report any product concern or side effect a customer mentions, so the responsible team can follow up promptly.

What we need

• Bachelor's degree in Pharmacy and a valid licence to practise pharmacy in Egypt
• Fresh graduate up to 2 years of pharmacy or consultation experience
• Solid scientific knowledge of supplements, vitamins and common drug interactions, plus the habit of checking reliable references
• Ability to explain medical information in simple, courteous language, both in writing and on the phone
• Sound judgement on which cases need a doctor's referral
• Confident daily use of WhatsApp, chat tools and a computer; clear written Arabic and the ability to read scientific English

Nice to have

• Experience in a community pharmacy, pharmacy chain or online pharmacy customer service
• Knowledge of sports nutrition or skincare products
• A course or certificate in clinical nutrition or clinical pharmacy
• Experience writing health content or simplifying medical information for the public

Your first 90 days

• By day 30You know Beseha's core categories (supplements, sports nutrition, personal care), understand our safety and referral policies, and are answering conversations with review from a senior pharmacist.
• By day 60You handle WhatsApp, chat and phone conversations independently, log every interaction accurately, and have no repeated errors on safety or interaction information.
• By day 90You've handed the content team your first organised list of the most frequent customer questions, with suggested article and FAQ topics, and you're the go-to person on your team for at least one product category.

Where this can lead

• Senior Consultant Pharmacist, training new colleagues and reviewing response quality
• Specialist in a product category, or in medical and health-education content
• Lead of a pharmacy consultation or customer care team

Know someone who fits this role?

Make a referral link with your name and send it. Anyone who applies from it is recorded as coming from you.

About Beseha

Beseha is building a healthier Egypt: pharmacist-reviewed products, reliable health information, and a service that respects people. We look for different people to grow with us and grow that impact. Read our mission