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Talk to a pharmacist or our team
Beseha pharmacists and customer care reply Daily 10 am – 11 pm. Messages sent outside these hours are answered as soon as we open — no message is ever lost.
Chat on WhatsAppPharmacists & customer care · free advice
Hotline · Daily 10 am – 11 pm0109 704 7005
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This is our only number for WhatsApp and calls. We never ask for card details or codes on WhatsApp.
The quickest way to what you need
Most answers take a minute.
Track my orderSee where your order is with its number
Damaged or wrong item?Tell us within 48 hours — shipping on us
Free pharmacist adviceDose, interactions, pregnancy — before you order
Shipping & deliveryEvery governorate, within 12–72 hours
PaymentCash on delivery, card or mobile wallet
FAQMost answers on one page
We have your message
Reference number:
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- A team member picks it up
- We reply to your number
Questions we hear often
When will my order arrive?
Within 12–72 hours depending on your governorate. Track it on the Track my order page or ask us on WhatsApp.
I received a damaged or wrong item. What do I do?
Contact us within 48 hours of delivery with photos. Damaged items are replaced or refunded; for a wrong item we send the right one within 72 hours at most. Shipping is on us.
Is the pharmacist advice free?
Yes, completely free on WhatsApp, even if you do not order.
I sent a message after 11 pm. Will it get lost?
No. Every message is saved with a reference number, and we reply as soon as we open at 10 am.
Are your products genuine?
All products come from authorised distributors, with an intact factory seal and the registration number and barcode on the pack.